Subhi

Support

Subhi Support

Need help with your Fajr alarm, subscription, restore purchases, or data deletion? Email ayub@subhi.app.

Contact email: ayub@subhi.app

Typical support topics: alarm help, permissions, restore purchases, billing questions, and data deletion.

Alarm Not Working?

These are the same checks shown in Subhi's Alarm Troubleshooting settings.

Check Your Volume

  • Your Fajr alarm uses the iPhone Ringtone & Alerts volume.
  • Open Settings > Sounds & Haptics.
  • Turn Ringtone and Alerts up.
  • Keep your iPhone charged and close enough to hear.

Check Permissions

  • Alarms are required for your Fajr alarm.
  • Notifications are used for prayer reminders and alarm alerts.
  • Location keeps Fajr time accurate where you are.
  • Camera is used if you choose Object Scan.
  • Face ID is used if you choose Face ID.

How Subhi Wakes You

  • Set your Fajr alarm once. Subhi updates it every morning.
  • When Fajr starts, Subhi keeps bringing the alarm back until you finish your challenge or sunrise arrives.
  • Open Subhi from the alarm and finish the challenge to stop it.
  • You can see the next Fajr alarm time inside Subhi.

Still Not Working?

If your alarm still is not going off after checking volume and permissions, email support and I will help.

Contact support

Restore Purchases

If you already subscribed to Subhi Premium but the app does not show access, make sure you are signed in with the same Apple ID used for the purchase. Open the Subhi paywall and use Restore Purchases. If restore still does not work, email ayub@subhi.app.

Cancel A Subscription

Apple manages Subhi subscriptions. To cancel, open the iOS Settings app, tap your name, tap Subscriptions, choose Subhi, then cancel the subscription. Deleting Subhi data or uninstalling the app does not cancel an Apple subscription.

You can also use Apple's subscription page at apps.apple.com/account/subscriptions, or follow Apple's cancellation instructions at support.apple.com/118428.

Refund Requests

Apple handles App Store refund eligibility and refund requests. If you need to request a refund for a Subhi purchase or subscription charge, use reportaproblem.apple.com. You can still email Subhi support if you need help understanding an alarm, restore, or subscription access issue.

Delete Subhi Data

In Subhi, open Settings, then Privacy & Data, then choose Delete Subhi Data. This deletes your streak and leaderboard data from this device and Subhi sync. Your Apple subscription is managed separately.

Read the Subhi Privacy Policy and Subhi Terms.